CHENNAI:

Taking a long flight to Chennai from abroad?

Don’t expect your travel, or travail, will end after touchdown as Long queues at immigration counters and commotion at the conveyor belt to collect luggage await you. Many International flyers have complained that they have to halt & wait for around 45 minutes or sometimes two hours to complete immigration at the airport. The counters are not well managed although adequate counters are available.

D Sudhakara Reddy (Air Passengers Association of India national president) said  “Immigration and baggage clearance are major issues. Baggage delay is much more than the time taken at the immigration counter. After spending time at the immigration, passengers have to wait at the conveyor belt for 40 minutes or more,”

Reddy said. “It took me 45 minutes to get bags when I returned from Colombo recently. The flying time was one hour and 20 minutes. We are getting complaints from passengers about delays at immigration and baggage delivery, especially during midnight,”

Around 10,000 passengers a day are handled by the international arrival terminal, most of them at night. A year past passengers are being held up. Due to this more manpower had been requested by Airports Authority of India (AAI).

Passengers often take to social media to vent their ire with little or no relief. Dhananjayan, a national award-winning writer and film critic, tweeted recently: “The biggest challenge #ChennaiAirport faces is immigration & baggage arrival. Look at the mess of returning passengers – made to wait for 45 minutes & then wait for luggage to come for another 45 minutes. When will our Airports improve? @jayantsinha Ji kindly look into this”

Check what other passengers’ tweet about this issue. The counters were rearranged and more were opened soon after repeated complaints about congestion at the immigration clearance area of the arrival terminal. The airport holds now more than 50 counters.